Refund policy

Thank you for shopping with us! We value your satisfaction and want to ensure that you have a pleasant experience with our products. Below is our Return and Refund Policy, which outlines the terms and conditions for returning products and obtaining refunds. Please read this policy carefully before making a purchase.

  1. Returns

1.1. Eligibility:

  • To be eligible for a return, the product must be unused, undamaged, and in the original packaging. It should also be accompanied by the original receipt or proof of purchase.
  • Customized or personalized items may not be eligible for returns, except in the case of defects or errors on our part.

1.2. Timeframe:

  • You have 15 days from the date of delivery to initiate a return.

1.3. Return Process:

  • To request a return, please contact our customer support team at ecommerce@iisusa.org. They will guide you through the return process and provide you with a Return Authorization Number (RAN), which you must include with the returned product.
  • You are responsible for securely packaging the item and covering the shipping costs for returning the product.

1.4. Inspection:

  • Upon receiving the returned product, we will inspect it for any damages or signs of use. If the item passes the inspection, we will process your refund.
  1. Refunds

2.1. Approved Refunds:

  • If the returned product meets the eligibility criteria, we will process a refund to your original payment method. Please allow 7 business days for the refund to appear in your account.

2.2. Partial Refunds:

  • In some cases, if the returned product shows signs of use or damage not related to shipping, we may issue a partial refund. The amount will be determined based on the condition of the product.

2.3. Non-Refundable Items:

  • Certain items are non-refundable, such as gift cards or gits item, unless they are proven to be defective.
  1. Damaged or Defective Products

3.1. Inspection upon Delivery:

  • We take utmost care in packaging our products securely. However, if you receive a damaged or defective product, please inform us immediately upon delivery.

3.2. Replacement:

  • We will provide a replacement for the damaged or defective product, free of charge. If a replacement is not possible, we will issue a full refund.
  1. Late or Missing Refunds

4.1. Processing Time:

  • If you haven't received your refund within the specified timeframe, please check your bank account or contact your credit card company. Refund processing times may vary and are subject to the policies of financial institutions.

4.2. Contact Us:

  • If you've taken these steps and still have not received your refund, please contact our customer support team at ecommerce@iisusa.org.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@creator-wellness.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@creator-wellness.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@creator-wellness.com.

  1. Policy Modifications

5.1. Changes to the Policy:

  • We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase with us, you agree to the terms and conditions outlined in this Return and Refund Policy. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance. Thank you for choosing our products!